BEFORE BOOKING

 

Which ski resorts do you serve?

it's simple: all.

We serve all the resorts of the French, Swiss and Italian Alps. And if you do not want to ski in the Alps ... we will take you elsewhere ;-)

Find here the main destinations we serve.

 

With which airports and stations do you make connections?

Again, it's according to your needs.

We mainly serve: Geneva cointrin airport, Lyon Saint-Exupery airport, Geneva Cornavin train station, Lyon Part-Dieu train station, Bellegarde station, Annemasse station, Cluses station and Thonon station.

However, we often go to Zurich, Berne or Grenoble. 

Find here the main destinations we serve..

 

What vehicles do you use and how many people can they ship?

For the season 2017/2018 our fleet is composed of Mercedes Viano (up to 7 seats), Mercedes class V (8 seats) and Mercedes GL class (7 seats).

More information about our vehicles here.

 

Are your transfers from door to door?

Yes it is. In some cases it may be impossible for our vehicle to access the accommodation. This may be due to bad weather making the roads dangerous, to a road too small to allow the passage of the vehicle, or because the accommodation is in a pedestrian zone of the station.

 

How long does it take ?

If you ask us, we will let you know when you make your reservation. You can also simulate the route on Google Maps or Mappy; the indicated times are pretty close to reality. However, this time remains an estimate and is based on normal driving conditions that is to say without capricious weather conditions or traffic jams.

 

Do children travel free or receive a discount?

Both children and babies must travel in a seat reserved for them. For these reasons, a child is considered a full passenger.

You can check the prices of our main races here.

 

Do you provide baby seats or child seats?

Yes. We provide quality baby seats and booster seats for children specially adapted to our vehicles. At the moment of your booking, thank you for clearly signaling the seat you need.

 

What is the maximum baggage charge allowed?

Each of our vehicles has enough room for a suitcase, a shoe bag and a pair of skis / snowboards per person, not to mention a small carry-on. To avoid overloading baggage if you want to bring more than this minimum, thank you to inform us.

 

Can I take my dog, cat or hamster with me?

Our friends are welcome. Thank you for clarifying it during the booking. 

BOOKING

 

How can I book?

To book, we recommend using our booking form. You can also call us at 06 84 84 74 44 or send us an email to info@pacifictaxi.fr

 

How to book at the last minute?

If you plan to travel in the next 24 hours, call our office to confirm availability and finalize your booking directly.

 

What information do I need to gather before booking?

To book your transfer, please provide your references: flight number, train number, arrival time (and departure time in the case of a return trip). We will also need the full address of your destination, a phone number and an email address. This is in addition to the basic information: names and number of passengers and any need for a child seat.

 

Is it possible to modify a reservation?

If you wish to change your booking make sure to notify us at least 24 hours in advance.

PAYMENT 

 

How to pay transfers?

Payment is made on the day of the trip to the driver.

In cash: Euros, Swiss Francs and US Dollars.

In credit card.

Finally, we also accept payment by check.

 

Am I entitled to a receipt?

Of course ! Once the payment has been made, you will receive an electronic receipt for credit card payments. If you pay by cash or check, the driver will issue an invoice.

PROBLEM DURING THE JOURNEY

 

What happens if my flight is delayed?

If your flight is late please send it to us as soon as possible.

For a reasonable delay (less than 30 minutes), our driver will wait for you.

If this delay is greater, we may be required to charge an overrun.

 

How long can you wait for me?

Our driver will wait for you 30 minutes. In the case of a longer delay and without information from you, we reserve the right to cancel the booking. When you arrive, you will have to contact us again.

 

What happens if I miss my plane?

If you miss your plane, contact our office so that we can help you reorganize your transfer.

YOUR ARRIVAL

 

Where to join the driver?

The meeting point is specified on your booking confirmation. Our driver will be waiting for you with a sign in our name and yours.

  

What happens if my luggage is lost in transit?

Let us know as soon as possible. To do this thank you for sending us an SMS to the number indicated on your reservation.

 

Can you bring back my lost luggage?

Unfortunately no. It is your airline or airport of destination that is responsible for the delivery of lost personal luggage, to do so they will contact you directly.

 

Is it possible to eat or drink in the vehicle?

Unfortunately no. For the comfort of all thank you for not eating in our vehicles. In accordance with international regulations alcohol consumption is prohibited within our vehicles and we ask our customers to comply with this measure. We reserve the right to refuse someone who is obviously under the influence of alcohol.

YOUR DEPARTURE

 

Is it up to me to choose the departure time for my return trip?

Do not worry ... the holidays begin. We will indicate to you, during the outbound trip, the time it is desirable to leave to join your flight or train on time.

VARIOUS

 

I forgot personal belongings in the taxi, what can I do?

Contact our office by email or phone in case we have not contacted you before.

CONVENTIONAL TRANSPORT

 

My doctor has prescribed a professional seated transport, can I call on you?

We are a social insurance company since 2008, we have a solid experience in the transport of patients.

 

Do you have a transport prescription?

We can make your trips to your medical center and your return to your home.

 

If you have 100% support for ALD, disability or any other reason, you do not pay anything to the driver!

If you do not have 100% coverage, you can benefit from the taxi based on a social security coverage of 65%, you will have only 35% to pay the taxi, this advance you will be reimbursed by your mutual.

 

In order to benefit from paid third-party coverage, insured persons must present the driver with an updated certificate of entitlement and a duly completed medical prescription.

 

Find all the information on the support on the site amelie.fr

 

CUSTOMER RESPONSIBILITY

 

It is the customer's responsibility to ensure that all the details necessary for booking are correct. In particular, make sure that:

 

a) The times and flight numbers indicated are correct. We can not be held responsible for any incorrect arrival or departure time.

b) The address of removal or pickup is accurate, includes your full name, house number and street.

c) The number of child seats or booster seats is correct.

 

 

Can not find the answers to your questions? No problem, we are at your service, join our team:

by phone: 06 84 84 74 44

by email: info@pacifictaxi.fr

via our online form: here